Didn't approve purchase: Someone, perhaps a child or friend, ordered something on your account without asking and you got charged for it.Received extra item I didn't buy (no refund needed): Something extra got packaged with your order, and you feel obliged to return it.The wrong item was sent: If you received a completely different item.Product and shipping box both damaged: Somewhere between being boxed up and arriving at your door the package was mishandled, and the product arrived broken.Missing or broken parts: Similar to "Item was defective or doesn't work" but applies specifically to the attachments or other items that come with a purchase.Item arrived too late: The item was delivered past the guaranteed delivery and missed, for example, a birthday or holiday.Product damaged, but shipping box OK: The box isn't dented, cut or scratched, but the item inside has cosmetic or mechanical damage.Better price available: You've found the same thing at, say, Walmart for less than you paid for it at Amazon. ![]() Bought by mistake: You accidentally hit Buy Now or forgot to delete an item from your cart before checking out.Item defective or doesn't work: It could be broken or simply doesn't do what it's designed to do (for example, a power bank with a broken USB-C port).Similar to but different from "Wrong item was sent" (see below). ![]()
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